Last updated: 14 July 2026
This Withdrawal and Returns Policy applies to purchases made through powertrain-dynamics.com from:
Powertrain Dynamics EOOD
Company Registration Number (UIC): 208853205
VAT Number: BG208853205
17 Kozhuh Street, Floor 3
2800 Sandanski
Blagoevgrad Region
Bulgaria
Email: info@powertrain-dynamics.com
In this policy, Powertrain Dynamics EOOD is referred to as “Powertrain Dynamics,” “we,” “us,” or “our.”
This policy applies to consumers—individuals acting for purposes outside their trade, business, craft, or profession. Separate contractual terms may apply to business customers.
Consumers generally have the right to withdraw from an online purchase of a physical product without giving a reason within 14 days from the date on which the consumer, or a person designated by the consumer other than the carrier, receives the product.
To exercise this right, you must inform us of your decision to withdraw before the 14-day period expires. You may do so by emailing info@powertrain-dynamics.com or by using the model withdrawal form provided below.
You must return the product within 14 days after notifying us of your decision to withdraw.
Returns should be sent to:
Powertrain Dynamics EOOD
17 Kozhuh Street, Floor 3
2800 Sandanski
Blagoevgrad Region
Bulgaria
You may inspect and handle the product only to the extent reasonably necessary to establish its nature, characteristics, and proper functioning, as you would normally be permitted to do in a physical shop.
You may be responsible for any reduction in the product’s value resulting from handling beyond what is reasonably necessary for such inspection. Opening the packaging does not, by itself, automatically remove your statutory right of withdrawal unless a specific legal exception applies.
Unless we agree otherwise, you are responsible for the direct cost of returning the product. We will bear reasonable return costs if the product is defective, non-conforming, damaged on delivery, or supplied incorrectly.
Consumers generally have a 14-day right of withdrawal from contracts for digital content that is not supplied on a tangible medium.
However, the right of withdrawal is lost once the download, activation, delivery, or access to the digital content begins, provided that, before delivery:
If these legal requirements have not been satisfied, your statutory right of withdrawal may continue to apply.
Receiving an activation key, beginning a download, or accessing the software removes the right of withdrawal only where the legally required consent, acknowledgment, and confirmation have been obtained.
Nothing in this section limits your statutory rights if the software or digital content is defective, corrupted, inaccessible, or otherwise does not conform to the contract.
The statutory right of withdrawal does not apply to physical products manufactured according to the consumer’s specifications or clearly personalized for the consumer.
Customized software, coding, configuration, calibration, tuning, or other services may be subject to different withdrawal rules depending on the nature of the contract.
If you expressly ask us to begin providing a service during the 14-day withdrawal period and then withdraw before the service has been fully performed, you may be required to pay an amount proportionate to the work completed before you informed us of your withdrawal.
The right of withdrawal from a service contract may be lost after the service has been fully performed only where:
These exceptions do not limit your statutory rights where a customized product, service, or digital product is defective or does not conform to the contract.
If you validly exercise your right of withdrawal, we will refund all eligible payments received from you, including the cost of our least expensive standard delivery option.
We will issue the refund without undue delay and no later than 14 days after receiving your withdrawal notice.
For physical products, we may withhold the refund until we receive the returned product or you provide evidence that it has been sent back, whichever occurs first.
The refund will be made using the same payment method used for the original transaction unless you expressly agree to another method. You will not be charged a fee for receiving the refund.
Additional delivery costs resulting from your choice of a delivery method more expensive than our least expensive standard delivery option will not be refunded.
Your right of withdrawal is separate from your statutory rights concerning defective or non-conforming physical goods, software, digital content, and digital services.
If a product is defective, damaged on delivery, materially different from its description, or otherwise does not conform to the contract, contact us at info@powertrain-dynamics.com and provide:
Depending on the circumstances and applicable Bulgarian consumer law, you may be entitled to have the product brought into conformity through repair, replacement, correction, an update, or another appropriate remedy. You may also be entitled to a proportionate price reduction or to terminate the contract and receive a refund.
Nothing in this policy excludes, restricts, or replaces any mandatory statutory consumer rights.
Before returning a physical product, please contact info@powertrain-dynamics.com and provide your order number and a brief explanation of the return.
We will provide the applicable return instructions. Contacting us helps ensure that the return is identified and processed correctly, but your statutory right of withdrawal does not depend on receiving prior authorization from us.
Products should be securely packaged and returned with all included accessories and components where reasonably possible. We recommend using a tracked delivery service and retaining proof of shipment.
Unless we instruct you otherwise in writing, returns must be sent to:
Powertrain Dynamics EOOD
17 Kozhuh Street, Floor 3
2800 Sandanski
Blagoevgrad Region
Bulgaria
